avtools.aero

Support

AvTools Mobile

Need help with AvTools Mobile? Check the FAQ below or reach out to our support team. The app was previously named AVS Tools with the same app, same account, new name.

Contact Support

For questions, issues, or feature requests, email us and we'll get back to you within 24 hours.

sales@avtools.aero

Frequently Asked Questions

How do I connect to Salesforce / AvSight?
  1. Open the Settings tab (under More)
  2. Enter your Salesforce username, password, and security token
  3. Leave the Login URL blank for production orgs, or set it to https://test.salesforce.com for sandboxes
  4. Tap Test AvSight Connection . A green checkmark confirms the login worked

To generate a security token, sign in to Salesforce in a browser, then open Settings, then Reset My Security Token. Your credentials are stored locally in the iOS Keychain and are never transmitted to AvTools.

How do I set up printing?
  1. Install the PrintNode Client on the computer connected to your label printer
  2. Sign in to the PrintNode Client with your PrintNode credentials
  3. In AvTools Mobile, open the Printers tab (under More) and enter your PrintNode API key
  4. Tap Load Printers, then pick your default printer

Get your PrintNode API key at app.printnode.com , then your name, then API Keys.

How do I move inventory?
  1. Open the Move tab (under More)
  2. Scan the inventory barcode, or tap Enter Manually
  3. Scan the destination location barcode
  4. Review the move, then tap Move & Print Label

AvTools Mobile updates the inventory record in AvSight and sends a new label to your configured printer automatically.

How does AvPics work?

AvPics captures inspection photos tied to a specific inventory or order record, uploads them to AvTools's web gallery (Supabase), and attaches them to the Salesforce record as ContentVersion files.

  1. Tap the + on the AvPics tab
  2. Scan an inventory or order barcode to start a batch
  3. Snap photos. By default, tapping the shutter saves immediately (Rapid Mode)
  4. Or press the side volume button to snap hands-free
  5. From the batch, tap Push to AvSight to attach the photos to the Salesforce record

The optional timestamp watermark burns the capture date and batch reference directly into every saved JPEG.

Why isn't the camera focusing?

Tap anywhere on the camera preview to trigger a focus at that point. A yellow reticle confirms the tap. If focus drifts between shots, enable AE/AF Lock:

  1. Tap the adjustments (slider) icon next to the shutter
  2. Choose Lock AE/AF
  3. A yellow "AE/AF LOCK" chip appears at the top of the viewfinder

Use Reset Focus & Zoom from the same menu to return to continuous autofocus.

Photos won't upload. What's going on?

AvTools Mobile syncs automatically every 60 seconds when online, and immediately when a lost network connection returns. Things to check:

  • The "Offline" chip at the top of the capture / batch screen means the device has no network
  • A red badge on the AvPics tab shows the pending photo count
  • In the web portal's Batches list, a batch whose ERP push failed shows a red ERP Error · Retry badge; click it to re-run the push for that batch
  • Or open the batch in the web portal and use the Push / Re-push button to manually push everything to your ERP

If the batch has no Salesforce record ID (e.g. a Quick Capture batch), only the Supabase upload runs and the AvSight push is skipped automatically.

How do I export a batch as a PDF?
  1. Open the batch from the AvPics tab
  2. Tap the menu in the top-right
  3. Choose Export PDF
  4. The standard iOS share sheet opens, so you can email it, save to Files, AirDrop, etc.

The PDF includes a cover page with batch notes and target, plus one page per photo with the image, timestamp, caption, photo type, and sync status.

Where are my Settings stored? Will they survive an app reinstall?

Sensitive credentials (Salesforce login, PrintNode API key, AvPics session) live in the iOS Keychain and survive a reinstall. Non-sensitive preferences (printer choice, compression profile, tab state) live in UserDefaults and reset on reinstall.

None of this data is ever sent to AvTools. It's all local to your device.

What happens if I lose internet mid-capture?

Photos always save to local device storage first, so nothing is ever lost. When the network returns, AvTools Mobile automatically drains the queue to Supabase and (if configured) pushes to Salesforce. Up to 5 retries are attempted per photo with exponential backoff before it's flagged as failed. After that, retry the push from the batch's row on the web portal's Batches list, or from the batch page's Re-push button.

Additional Resources

Third-party services AvTools Mobile integrates with:

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